Katie’s Produce Limited (hereinafter also referred to as: "we" or "us" or "our" or “the Company”) owns and operates www.katieskombucha.ie (“the Website”).
At Katie’s Produce Limited, we work hard to deliver the highest standard of service we can achieve. Looking after the personal data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us, and to understand how we use that data to offer you a better experience with us.
2. This Policy
The data controller under this policy is Katie’s Produce Limited.
We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we have developed this privacy and cookies policy (“Policy”), which:
a. sets out the types of personal data that we collect
b. explains how and why we collect and use your personal data
c. explains when and why we will share personal data within the Company and with other organisations; and
d. explains the rights and choices you have when it comes to your personal data
We may offer a wide range of products and services, so we want you to be clear about what this Policy covers. This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means shopping with us over the phone, or online or otherwise using the Website where this Policy is posted. This Policy also applies if you contact us or we contact you about our Services.
3. Personal data we collect
This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.
When you register for our Services, you may provide us with:
a. Your personal details, including your postal and billing addresses, email addresses, phone numbers, date of birth and title etc.;
b. Your account login details, such as your username and the password that you have chosen
When you shop with us online or browse the Website or use our Mobile Apps, we may collect:a. Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it);
b. Information about your online browsing behaviour on the Website and information about when you click on one of our advertisements (including those shown on other organisations’ websites);
c. Information about any devices you have used to access our Services [including the make, model and operating system, IP address, browser type and mobile device identifiers].
When you contact us or we contact you or you take part in promotions, competitions, surveys or reviews about our Services, we may collect:
a. Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media;
b. Details of the emails and other digital communications we send to you that you open, including any links in them that you click on; and,
c. Your feedback and contributions to customer surveys and reviews.
We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, this other personal data helps us to:a. review and improve the accuracy of the data we hold; and
b. improve and measure the effectiveness of our marketing communications, including online advertising.
4. How and why we use personal data
We use personal data to:
a. make our Services available to you;
b. manage any accounts you hold with us; and,
c. process your orders and refunds.
We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.
Much of the need for data arises from contractual necessity, for example, purchase & transactions data, contact details, profile details and delivery/collection details. We would not be able to provide you with your products or services if you do not provide us with this information.
We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range, services and online activities. This allows us to serve you better as a customer.
Additionally, it is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.
Personal data may also be used to provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services, and those of our suppliers or partners. As part of this, online advertising may be displayed on the Website and on other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners.
We want to ensure that we provide you with relevant marketing communications, including online advertising, that are of interests to you. To achieve this we measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs. You can change your marketing choices, both when you register with us, and at any time after that. You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preferences. For most marketing communications we rely on your consent (which you can withdraw at any time), however there are situations in which it is in our legitimate interests to use your personal data in that way.
Your data may also be used to make contact directly with you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us. This helps us to:
a. provide clarification or assistance in response to your communications;
b. manage promotions and competitions you take part in, including those we run with our suppliers and partners; and,
c. invite you to take part in and manage customer surveys, reviews and other market research activities carried out by the Company and by other organisations on our behalf.
If we contact you it is your choice whether or not you participate in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our Services.
Our “legitimate interests” also benefit from use of your data, for example:
a. to service our customers’ needs, including delivering our products and services;
b. to promote and market our products and services;
c. to service your account, manage complaints and resolve any disputes;
d. to understand our customers including their patterns, behaviours as well as their likes and dislikes;
e. to protect and support our business, colleagues, customers and shareholders;
f. to prevent and detect anti-social, fraud and other crime; and,
g. to test and develop new products and services as well as improve existing ones.
5. Sharing personal data with partners and service providersWhen we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
Suppliers / partnersWe may work with a number of suppliers and / or partners who might offer products / services through the Website. We only share personal data that enable our suppliers / partners to provide their services to you.
We work with carefully selected service providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining and analysing data, processing payments, provide us with legal or other professional services as well as delivering orders. We only share personal data that enable our service providers to provide their services.
Some of the service providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our partners, on those online media channels on our behalf. For example, you may see an advert for our products and services as you use a particular social media site or watch television. Examples of our service providers include Facebook, Instagram, Paypal, Stripe…etc.
6. Sharing personal data with other organisations
We may share personal data with other organisations in the following circumstances:
a. if the law or a public authority says we must share the personal data or for the administration of justice;
b. if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud); or,
c. where we restructure, sell or transfer our business (or a part of it). For example in connection with a takeover or merger.
7. How we protect personal data
We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.
a. We apply physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data;
b. We protect the security of your information while it is being transmitted by encrypting it;
c. We use computer safeguards such as firewalls and data encryption to keep this data safe;
d. We only authorise access to employees and trusted partners who need it to carry out their responsibilities;
e. We regularly monitor our systems for possible vulnerabilities and attacks and we carry out penetrations testing to identify ways to further strengthen security;
f. We will ask for proof of identity before we share your personal date with you; and,
g. We will reveal only the last four digits of your payment card number when confirming an order.
Whilst we take appropriate technical and organisational measures to safeguard your personal data, it is important that you keep your login details and devices protected from unauthorised access.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. If we do this we ensure that your privacy rights are respected in line with this Policy.
The most common way we do this is to put in place a specific type of contract, a copy of this type of contract can be found here or through an approved scheme such as the Privacy Shield.
How long we use personal data for
We will not keep your personal data longer than we need to, how long this is depend on several factors, including: a. Why we collected it in the first place; b. How old it is; c. Whether there is a legal/regulatory reason for us to keep it; and, d. Whether we need it to protect you or us.
8. Cookies and similar technologies
What is a cookie?
A Cookie is a small text file, often encrypted, that is placed in your web browser on your receiving terminal (your PC, telephone, tablet, or any other device) when you visit a website. During the course of your visit to that website, and on subsequent visits, it sends information from your browser which contains information about your visit(s). They do not damage your computer. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on the Website and Mobile Apps, and to improve your customer experience.
When you consent to Cookies on our Services, these may be used to do the following:
Improve the way the Website works
Cookies allow us to improve the way the Website work so that we can personalise your experience and allow you to use many of their useful features. For example, we use
Cookies so we can remember your preferences and the contents of your shopping basket when you return to the Website.
Improve the performance of the Website and Mobile Apps
Cookies can help us to understand how the Website are being used, for example, by telling us if you get an error messages as you browse. These Cookies collect data that is mostly aggregated and anonymous.
Deliver relevant online advertising including via social media
Cookies used for this purpose are often placed on the Website by organisations providing specialist services to us. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on the Website and on other organisations’ websites. You may also see adverts for other organisations on the Website.
To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected, for example your purchases or participation in surveys or competitions.
Measuring the effectiveness of our marketing communications
Cookies can tell us if you have seen a specific advertisement, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
Your choices when it comes to Cookies
To benefit from all the functionalities of the Website, it is preferable that you accept all cookies. However, if you so wish, you can usually change your web browser’s settings to refuse new cookies, disable existing ones or simply let you know when new ones are sent to your device.
Web browser cookies
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies through your browser’s help function.
If you choose to disable some or all Cookies, you may not be able to make full use of the Website. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.
Third party Cookies
With respect to cookies issued by third parties, only the third-party cookie issuer concerned is likely to read or change the items contained inside this cookie. We have no control over the cookies third parties are likely to install. These third-party cookies are subject to the privacy statements of these third parties. To see their policy on personal data processing or to change the installation and storage settings of third-party cookies, the user is asked to contact such third parties.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use.
Subject Access Rights
You have the right to see the personal data we hold about you. This is called a Subject Access Request. If you would like a copy of the personal data we hold about you, please write to:
Katie’s Produce Limited, Red Roofs, 33a Barnhill Road, Dalkey, Co. Dublin, A96 PF38, Republic of Ireland. You can also email us at firstname.lastname@example.org.
In relation to your personal data, you also have the right to:
1) have inaccurate information corrected - if you believe we hold inaccurate or missing information, please let us know and we will correct it;
2) object to our use of it:
- general objection - we will consider your objection to our use of your personal data. If on balance, your rights outweigh our interests in using your personal data, then we will at your request either restrict our use of it (see item 3) below) or delete it (see item 4) below); or,
- objection in relation to direct marketing - If you make such an objection, we will stop using your personal data for direct marketing purposes.
3) restrict our use of it. There are several situations when you can restrict our use of your personal data, this includes (but is not limited to):
- you have successfully made a general objection (listed in item 2 above);
- you are challenging the accuracy of the personal data we hold; or,
- we have used your personal data unlawfully, but you do not want us to delete it.
4) have us delete it. There are several situations when you can have us delete your personal data, this includes (but is not limited to):
- we no longer need to keep your personal data;
- you have successfully made a general objection (listed in item 2 above);
- you have withdrawn your consent to us using your personal data (and we do not have any other grounds to use it);
- we have unlawfully processed your personal data.
5) have us transfer or "port" a copy of it to you;
6) complain to the Data Protection Regulator: We’d like the chance to resolve any complaints you have, however you also have the right to complain to the ROI data protection regulator (the ODPC) about how we have used your personal data.
Their website is https://www.dataprotection.ie/docs/Contact-us/b/11.html More Information on your Data Protection Rights
The ODPC website https://www.dataprotection.ie/docs/Guidance-Material-Menu-Page/m/219.htm contains more detail on the data protection rights mentioned above. If you would like to speak to us about these rights in more detail, see the “how to contact us” section below.
9. Contact details
Katie’s Produce Limited is a company (number 659406) registered in Dublin, Republic of Ireland. Our registered office is at Red Roofs, 33a Barnhill Road, Dalkey, Co. Dublin, A96 PF38, Republic of Ireland.
If you have an queries, please e-mail us at email@example.com or you can contact us by telephone at 00353 85 788 2201.